User Experience & Product Design Leader — Enterprise Platforms & Applied AI
Meet Tim, UX designer.
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Senior design leader with a career building enterprise platforms that transform complex business challenges into exceptional product experiences — and measurable ROI. Focused on AI integration: workflows for multi-agent AI-assisted decision-making and conversational interfaces that unlock productivity at scale. Deep expertise in UX strategy, service design, and enterprise design systems, with a track record of leading global teams through ambitious, large-scale programs.
As SVP, UX Senior Group Manager at Citi, defining enterprise UX and product design strategy for a next-generation Wholesale Credit Lending and Risk platform — modernising the business to close Consent Orders within a highly regulated financial services environment. Redesigned underwriting workflows that reduce approval cycle time from months to hours through AI-enabled process optimisation.
Lead experience vision, service design, and interaction models across multiple products and lines of business.
Partner with executive leadership, product, engineering & data to align UX strategy with multi-year roadmaps and operating-model transformation.
Established and scaled WCAG-aligned design systems, accessibility standards, and UX governance frameworks at enterprise scale.
Manage and mentor globally distributed, multidisciplinary design teams — research, service, interaction, content, design ops.
12Apps consolidated into single e2e workflow
9moConcept to pilot
50%Reduction in processing time · Year 1
95%Reduction in processing time · Year 3
Service design·Applied AI·Underwriting workflows·Design system·Executive alignment·Hiring & team build
